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Job Title: MetroCom Supervisor

Position Summary:

Org Marketing Statement

We welcome and appreciate your interest in employment with the City of Corpus Christi. We are an equal opportunity employer; no information obtained during the recruitment/selection process is intended for any discriminatory purposes.

 


Pay, Benefits, & Work Schedule

Grade: 103

Salary: $1478.05 - $1978.37

Department: Police/Metrocom

ATTENDANCE REQUIRED FOR THIS POSITION ARE AS FOLLOWS: This is a 24 Hour/7 Days a week operation. A rotating 40 hour work week and requirements are to work weekends and holidays if scheduled. MetroCom is essential to the 911 communications system operation and will be subject to schedule changes and work overtime to cover MetroCom department operational needs.

 


Responsibilities

These positions are assigned to a Career Ladder System. Pay advancement is based upon established criteria for education, certification, time on the job and management skills.

The essential duties for this position are as follows: Support daily operation in a positive manner. Responsible for supervising emergency communication center. Encourage teamwork, continuous learning, commitment, self-improvement, and ethical values with a focus on providing a highly productive work environment. Proactively manage critical incidents and ensure quality assurance. Assist with the cross-training of personnel by monitoring, mentoring, training, evaluating, testing, critiquing (constructively), and guiding others during shift. Develop daily work/overtime schedules Maintain minimum staffing requirements must have knowledge to receive and evaluate 911 calls and non-emergency calls from the public requesting law enforcement, fire, and/or medical emergency assistance; input and transmit call information using computer terminal keyboard; refers callers to appropriate agencies; contacts various parties to notify of complaints and/or actions required; train to verify and/or input data as requested by officers in the field; train to operate two-way radios to dispatch calls to various city and county units and receive/communicate information; train to utilize multiple computer monitors from which to update and monitor call status, transmits and receives data; train to notify different agencies of services requested by personnel in the field; train to conduct file inquiries into NCIC/TCIC data banks to check various records; train to contact issuing police agencies by phone to confirm warrants and request written/oral confirmations. Request/send information through the TLETS System.

 


Qualifications

Required to pass a written test. Graduation from High School or the equivalent plus four years of Emergency Communications or Supervisory Experience; experience may be substituted by college hours; year for year and partial years credit based upon 30 credit hours equal one year. Must be CPR/First Aid certified; Must be certified Telecommunicator and maintain certifications as required by state law. Must be able to communicate effectively (orally and in writing); must be able to pass a police background investigation; must be able to analyze data/information, make quick, accurate decisions under stressful conditions.

 


Basis of Rating

Panel interview / Assessment

 


Closing Statement

Selected applicants must be able to pass a background investigation and a pre-employment drug test.


Any position that lists a minimum qualification for education level and/or license/certification will require the applicant to provide proof of documentation if selected for hire into the position with the City of Corpus Christi.


In the event of an emergency, employees are required to work to provide for the safety and well-being of the general public, including the delivery and restoration of vital services.


This position is classified as "Safety Sensitive". All employees in safety sensitive positions are subject to random drug testing, pursuant to City policy, HR 15.0 Alcohol and Drug Abuse.

 


Job opening will close on:

May 28, 2012

Applications are accepted ONLINE ONLY at www.cctexasjobs.com

Resumes will NOT be accepted in lieu of online application.

Safe Job Search Tips: NEVER give your bank account information, credit card or social security number to a prospective employer. Do not accept any offers to cash checks or wire money. Take common sense precautions when conducting a job search. If any job seems suspicious please call 361-882-7448.

Company:
City of Corpus Christi
Job Type:
Other
Location:
Corpus Christi, TX 78401
Commitment:
Full-Time
Employee Type:
Employee
Salary Type:
Hourly Wage
Req'd Education/Training:
High School Degree or Equivalent
Req'd Experience:
3+ to 5 Years
Travel Amount:
Up to 25%
Deadline Date to Apply:
05/28/2012

HOW TO APPLY
Contact Information:
Contact Name:
Vickie Lemus

Contact Online:
www.cctexasjobs.com
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